Insta Ink required on a printer bought at yard sale?

[JD1912]

I purchased an HP Envy 5660 at a yard sale.  The ink has run out, I purchased an HP cartridge, replaced it, now it won't print unless I pay you for a subscription?  Is this right?  Granted, the printer was a deal at a yard sale but if I can never use it again seems very unfair. 

[Dragon-Fur · Accepted solution]

@JD1912 

Welcome to the HP English Community --

Sometimes people who initially subscribe to the Instant Ink Service simply "dump and run" after they are no longer using the printer.  Without having cancelled the contract, the original owner might sell the printer, drop it at an unsuspecting charity, or give the printer away.  Not ideal.

The issue can be sorted (fixed).

An Instant Ink subscription is NOT required to use the printer.

That said, if the previous owner had an Instant Ink subscription and did not remove / cancel the subscription, you might need an HP agent or Instant Ink support agent to help you clean up the mess (remove the old / unwanted account from the printer).

If the account was cancelled by the original owner,

AND

If there are still any Instant Ink cartridges left in the printer -

Remove the cartridge(s) and replace with purchased HP ink.

What?

ALL Instant Ink cartridges must be removed and replaced with purchased ink cartridges --

Read the cancellation procedure / docs for more information.

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Instant Ink - Cancellation

It is important that you understand the Instant Ink cancellation / termination process and your responsibilities.

 >>> Open and read >>>  Cancel your account

Review >>> HP Instant Ink - Cancel Your HP Instant Ink Service

Section Cancel your account

Video – Cancel HP Instant Ink

 How to unsubscribe or cancel HP Instant Ink subscription

What if?

  HP Instant Ink - Stopping a cancellation

Recycle HP Instant Ink Cartridges / Subscription Cartridges

 HP Instant Ink - Recycle HP Instant Ink Cartridges

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Contact Instant Ink Support --

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[JD1912]

OMG thank you so much.  Removing the old color cartridge allows printing with the new, non instaink black cartridge.  Great tip. 

[Dragon-Fur]

@JD1912 

You are welcome.

Happy Printing.

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"