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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎02-22-2020 04:40 AM

HP Recommended
Product: HP Envy
Operating System: iOS

I use the Insta ink service however I hardly ever have my printer on. Obviously when it is off the service cannot check my ink levels. However for how long do I have to have the printer on for the service to do a check?

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-25-2020 11:05 AM

HP Recommended

@SMOG62, Welcome to HP Support Community!

 

The printer has to be connected to the network in order to monitor the ink levels or the number of pages printed. If you're not using the printer very often, I'd suggest you connect the printer to network and login to your Instant Ink account to sync the printer details.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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1 REPLY 1

‎02-25-2020 11:05 AM

HP Recommended

@SMOG62, Welcome to HP Support Community!

 

The printer has to be connected to the network in order to monitor the ink levels or the number of pages printed. If you're not using the printer very often, I'd suggest you connect the printer to network and login to your Instant Ink account to sync the printer details.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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