Instaink

[Jdgerk101]

I never had instaink services nor do I want them. But I can’t print because it is asking for updated payment method.  I’m not giving it my cc # because it’s already trying to g to rob and if I give it the number I’m sure the next thing will be a charge on my card.  But I want to use my printer????

[Kuroi_Kenshi]

Hi @Jdgerk101,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding instant ink!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Confirm Subscription Status:

• Visit the HP Instant Ink account login page and check if there's an account associated with your printer or email.
• If you find an account that you did not authorize, you can cancel the subscription through the account dashboard.

Remove Instant Ink Cartridges:

• If Instant Ink cartridges were inadvertently installed, replace them with regular HP cartridges that are not part of the Instant Ink program.
• This may resolve the issue as Instant Ink cartridges require an active subscription to function.

Update Printer Firmware:

• Check for a firmware update for your printer model on the HP Support website that might resolve subscription-related errors.

Reset Printer Settings:

• Try resetting the printer to factory settings which might remove any settings related to the Instant Ink program.
• For details on how to reset your specific printer model, refer to your printer’s user manual or the HP website.

Verify Your Printer Setup:

• Ensure your printer is set to use standard cartridges and not enrolled in any subscription service.
• If necessary, restore your printer to default settings through the settings menu.

Block Future Subscriptions:

• Clearly specify to any HP service representatives that you do not wish to enroll in Instant Ink now or in the future.

Monitor Your Accounts:

• Keep an eye on any alerts or changes imposed on your printer to ensure it is functioning as a regular, non-subscription device.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,