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‎08-21-2023 08:30 PM - last edited on ‎08-22-2023 11:19 AM by Retired

HP Recommended
Product: HP Instant Ink

I recently updated my payment account information.  I then went to see what my ink status was and I'm fine, but was told that I would soon be unable to print because of an account problem.  HP Support was of no assistance.  HP Instant Ink Support, after checking my account, could not find a problem.  However the ERROR MESSAGE that HP gives while a new payment method is being validated is WRONG!  They are just too lazy to provide an accurate message.  Since account validatation is only relatively quick, they should provide a unique message for this situation, which affects only 100% of customers.  The only ones not affected are those with credit cards that do not expire.

1 REPLY 1

‎08-22-2023 02:31 PM

HP Recommended

@Barrry

 

Welcome to the HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community. 

Sandytechy20
I am an HP Employee

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