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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
LN104
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Message 31 of 49
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Hi HalfBit

I eventually received a new black cartridge through the support agent only to have my printer exhibit the error " print head faulty or missing". Bought a new printer - PROBLEM SOLVED!

 

PS. I did buy another HP printer as I had four years of problem free printing previously.

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Bobbin42
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Message 32 of 49
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HP Envy 4524

Error Message 

The indicated cartridges are not intended for this printer

The cartridges were supplied by instant ink some time ago

The colour cartridge is empty and I have not received a replacement   instant ink cannot read the ink levels until the error message is cleared

I cannot clear the error message

Bibbin42

 

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asmita6658
HP Support Agent
HP Support Agent
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Message 33 of 49
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Hi @HalfBit, @Bobbin42

 

Please try these steps - HP Inkjet Printers - Ink Cartridge Errors

 

Have you checked you HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

 

If the suggested information can't be found, please send us a private message with your Instant Ink account details and I'll help you out, accordingly. 

 

Let me know. 

 

Have a great day!

Asmita
I am an HP Employee

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Raffles3
Level 1
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Message 34 of 49
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My printer suddenly stopped in the middle of printing a document. Error message re the tricolour Instant Ink cartridge.  I have followed all the steps suggested on the printer, using the support pages and the Virtual Assistant including printer reset, firmware update, cleaning cartridge and contacts, etc I have done this several times but still not working. 
I have used the virtual assistant chat line several times but am just going round in circles with suggestions I have already tried - many times.  In my account it states that a new cartridge will not be shipped because of the error.

At my wits end.  Please help.

Thank you

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Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 31,117 2,618 3,995
Message 35 of 49
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@Raffles3 Greetings from the HP Community!

 

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

If you've got the same printer as that of the OP, did you try these steps as well: click here for details.

 

To thank us for our effort's to help you, give us a virtual high-five by clicking the 'Thumbs Up' icon below, and have a great day!

Riddle_Decipher
I am an HP Employee

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meadena
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Message 36 of 49
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I'm also having this same problem all of a sudden. The cartridges are only about half way through the ink, when the Tri colour one has suddenly said "Tri-colour Cartridge: Not Intended for Us in Current Device". I've gone through all the self help things of resetting the firmware, cleaning the cartridge, switching the printer on and off, but to no avail.

 

Please can you tell me what can be done....I'm thinking that a new cartridge would help, but I can't see where I can order a new one from?

 

This is very frustrating, as up to now, the printer has performed faultlessly.

 

Thanks

 

Andy

 

 

 

 

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Raffles3
Level 1
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Message 37 of 49
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My printer is HP ENVY 5544. I am on the instant ink monthly package. My account shows the error and will not dispatch another cartridge until the error is fixed. Meanwhile I have a printer which won't print!  Please advise.

Thank you

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jackiesilva
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Message 38 of 49
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I am also having the same issue. My printer does not want to read the black or color cartridge since they were replaced.

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Raffles3
Level 1
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Message 39 of 49
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Please help, I'm going round in circles here.... tried everything so many times. Getting no response from this forum other than what I have already done. Bottom line is the cartridge is obviously faulty but my plan will not dispatch another until the error is solved 😠

Mick1956
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Message 40 of 49
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Hi

I'm having the same problem with my tri-colour cartridge. I have worked through the suggested remedial steps but the cartridge failure message keeps coming back.

Can you help?

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