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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Kumar0307
HP Support Agent
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Message 11 of 49
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@Doifes_Dad, Welcome to the HP Support Community!

 

What model printer do you use?

What is the error message that you get on the printer screen?

Are you able to bypass the error and try printing or making a copy on the printer?

 

As the issue is related to Instant ink cartridges, I need more information to help you out.

 

Since the instant ink account details are confidential, please send me the required information via private message.

 

I am sending you a private message with the information required.

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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jgski
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Message 12 of 49
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I have an HP Envy 4500 e-All-in-one series printer.  I have changed both the black and tri color cartridges and I still get a message that the ink cartridge needs replaced.  I even took the ink cartridges back to the store and got new ones and still the same problem.  

LN104
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Message 13 of 49
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I also have a replacement black Instant Ink cartridge that shows a Cartridge Error 'missing or damaged' after printing a few pages.  I have followed all the steps suggested by the Virtual Assistant (printer reset, firmware update, cleaning cartridge and contacts, etc.). I am concerned that the cartridge will stop functioning just when I need to print something important.

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Kumar0307
HP Support Agent
HP Support Agent
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Message 14 of 49
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@jgski, Welcome to the HP Support Community!

 

If you have tried with 2 sets of ink cartridges and the error persists, this could be a hardware issue with the printer. Make sure you have tried the troubleshooting steps mentioned in this document. 

If the issue persists, please contact our HP Support team for Service Options:

1) Click on this link - www.hp.com/contacthp/

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the appropriate option based on your preference.

6) Fill the web-form and proceed further.

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

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Kumar0307
HP Support Agent
HP Support Agent
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Message 15 of 49
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@LN104, Welcome to the HP Support Community!

 

As the issue is related to Instant ink cartridges, I need more information to help you out.

 

Since the instant ink account details are confidential, please send me the required information via private message.

 

I am sending you a private message with the information required.

 

Keep me posted.

 

 

KUMAR0307
I am an HP Employee

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donnakd
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Message 16 of 49
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I marked this as solved, the tricolor cartridge replacement resolved the problem and it has worked fine since. Thanks!

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Kumar0307
HP Support Agent
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Message 17 of 49
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@donnakd

 

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

KUMAR0307
I am an HP Employee

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jgski
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Message 18 of 49
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I did not receive a private message from you.  My printer is an HP Envy 4500 e-all in one printer.  The error message after replacing two ink cartridges is for me to replace the ink cartridge.  I cannot print and cannot bypass this error.

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jgski
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Message 19 of 49
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This is not resolved - I was the one who posted this originally.

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donnakd
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Message 20 of 49
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I'm so confused. I thought Kumar posted on my post about the error message and that is what I was responding to. My problem was resolved by the replacement tri color cartridge sent to me and I haven't had a problem since. 

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