Instant Ink Cartridge Problem - again after 1 year

[Caltinay]

I have a printing plan including instant ink supply. I have an error on the color cartridge of the printer. I have completed, several times, all of the suggested fixes offered to correct the problem, nothing has worked. This has left with one other solution, replace the color cartridge, which I cannot because I haven’t been supplied with a replacement, and one will not be sent because of the error on the cartridge. Can you offer a source to order a new cartridge? I normally use the German Instant Ink website for checking the status etc on Instant Ink, but there I couldn't find a solution for the issue. I had exactly the same error last year, it seems like the color cartridge needs to be changed every year I suppose? Last year after my post in here I received a new color cartridge and the error was gone. 

[Betty0610 · Accepted solution]

@Caltinay

Welcome to HP Support Community! 

To assist you better, we would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post. 

I have sent you a private message, reply to the message with your details. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link. 

Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!