Instant Ink Cartridge fault

[Kevski]

I find myself having to raise this post again as, having first done that a week ago, and getting  a ‘private message’ from an agent, I’ve not heard anything from them for four days! And the problem was not resolved! 

I am subscribed to the Instant Ink scheme.  The black cartridge in my printer has developed a fault (documents do not print properly, although the colour is fine). I have followed all of the available guidance - to clean headers, realign, etc etc etc - but nothing has worked 

Like other users on this forum, the Virtual Agent just sends me round and round in the same circles. Very frustrating!

I've tried endlessly to get to 'speak' to an actual (human) agent online, but without success. I expect, under the instant ink scheme I may be entitled to a replacement cartridge?  But how on earth do I place that request, as there does not seem to be any means of contacting anyone to do that.

[oistain]

I have a "Cartridge error" message as well. Tried suggestions from the Virtual Agent as well, but nothing helps. I'm also wondering where I'm supposed to send a request for a new ink cartridge..?

[Kevski]

Ironically I’ve just today received my monthly invoice!  You’ve got to be joking Instant Ink -  I cannot print anything!!

All I want is a replacement cartridge!!!

Does anyone know how to contact someone to get this done?😖

[Kumar0307]

@Kevski, Welcome to the HP Support Community!

What is the error you get while trying to print?

To assist you better, we would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[oistain]

Hello @Kumar0307, are you able to help me as well?

[Kumar0307]

@oistain

As the issue is related to Instant ink cartridges, I need more information to help you out.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required.

• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Keep me posted.