• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Locked

‎02-27-2023 06:22 PM - last edited on ‎03-02-2023 09:13 AM by HP Administrator

HP Recommended
Today I was with an HP agent, and we were trying to solve my first problem which was not letting me pay. It was saying that there was a problem and I should try again. The agent kept trying for an hour and a half to fix the first problem but she couldn’t and we have another problem now, which is when I click on except all to enroll in instant ink it shows takes me to the main page. We tried on windows 10 and on iOS iPhone, 13 Pro Max, and none of them worked. She reseted my printer's settings and deleted all HP smart apps and reinstalled them but nothing work. Now I have to wait until they contact me and that will take 3 to 6 days which is ridiculous. Anyone have a solution?https://cdn.discordapp.com/attachments/927811212098568192/1079798078736969800/RPReplay_Final16775143... 
 
 
Category:
1 REPLY 1

‎03-03-2023 04:38 AM

HP Recommended

@Malek4 

 

Welcome to the HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community. 

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community or Agent Ask the Virtual Agent
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.