Instant Ink Help

[Nikki2522]

Jill, I bought a HP Deskjet 2723e All-in-one Printer back in December. The same day I bought the printer, I also set up my Instant Ink account. I did recieve 9 months free Instant Ink. However, I have only been billed for 8 months, so they are not giving me my last month free. & although I had the 9 months free,  am I still eligible for the 2 months free as well? That would totally be awesome, but if not, I understand. The whole instant ink thing honestly makes NO sense to me. If you sign up for the 300 pages a month plan, you'd think you would be able to print regardless, even into the next month as long as you havent went above your 300 pages. I dont know, its confusing to me. Right now, of course, I'm unable to print at all due to not paying next months bill yet. Just how crazy is that? & it says on my account to pay the bill NO later than November 11th to avoid cancelation, yet it has already canceled my account so NO printing whatsoever. I honestly hate the way Instant Ink is set up. 

[Irfan_06]

Hi @Nikki2522,

Welcome to HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that you are facing an issue with your instant ink account.

This issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support