09-02-2019 08:06 PM - edited 09-02-2019 08:07 PM
My HP Officejet Pro 8610 works great, however as of a few days ago, I've been getting an error message saying that the printer needs to connect to the HP Instant Ink service. I touch OK on the printer and it prints. When I hit retry or connect, I get "The Printer Could Not Connect to the Internet". Normally this would be straightforward except, the printer IS connected to the internet. It connects to HP connected services, can eprint, etc. It connects to my PC (and other devices wirelessly) and works fine. The blue dot for wifi connection is solid and my internet is working fine.
What makes this an ultra annoyance is that I get this message whenever I print to the 8610, so I must get up to touch OK on the printer, every time. I don't know if this is a HP thing or my printer but I think I've tried almost everything.
The time on the printer is correct (I know that sometimes this can mess up server connections). I've tried turning it (the printer) off, completely unplugging it, changing the IP address, turning off IPv6 and going with legacy IPv4, rebooting my router, making sure my printers IP isn't being blocked or otherwise on said router and am now at my wits end. At this point, it seems the only thing left to do is factory reset the printer but I have it set up the way I want it (in terms of eprint etc.) and would rather not.
I'm trying to get some community input before the reset route.
Edit: I forgot to mention that I tried to see if newer drivers or a firmware update would help, but neither are available. I'm using the most current drivers and firmware update available for the printer.
Solved! Go to Solution.
09-05-2019 03:25 AM
Welcome to the HP Support Community.
Try rebooting the devices -
1) Turn off the Router, Printer, and the computer/ mobile devices.
2) Wait for 60 seconds.
3) Turn on the Router first and wait for all the lights to stabilize.
4) Turn on the printer and allow it to configure itself.
5) Turn on the computer/ mobile devices.
Update the firmware of the printer. Refer to this document for steps - HP Printers - Updating or Upgrading Printer Firmware
If the issue still persists, try re-enabling the Web-Services -
To remove Web Services, complete the following steps:
1. From the printer control panel display, touch (HP ePrint), and then touch Settings.
2. Touch Remove Web Services.
Restart the router and the printer.
To set up Web Services, complete the following steps:
1. Make sure the printer is connected to the Internet using either an Ethernet or wireless connection.
2. From the printer control panel, touch (print apps) or (HP ePrint).
4. In the Auto Update screen, touch Yes to allow the printer to automatically check for and install product updates.
5. When the printer is connected to the server, the printer prints an information page. Follow the instructions on the information page to finish the setup.
This will print a new eprnint.com email address. The first part before the @ is the claim code.
Login to your Instant Ink account using this link > Click on the notifications or the bell icon and then click on Add Printer.
Hope this helps! Keep me posted.
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I am an HP Employee
09-06-2019 01:31 PM
I had done the whole reboot router thing before.
Turning web services off and back on did the trick. I did specifically what you said, turn it off, turned printer off then back on after 60s and then web services back on and this worked. At first I just tried turning web services off and back on but this did not work.