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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
velcroman77
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Instant Ink Status is Online, but it is unable to connect to the printer Big Sur

HP Recommended
DeskJet 2755 All-in-One Printer
macOS 10.15 Catalina

I have a Mac running Big Sur (it is not on drop down)

I got an email saying my printer is not connected.

When I sign in to instantink.hpconnected.com, it lists my printer and the status is Online, but it says "Unable to connect to the printer.  Check your connection and try again later" Synced Feb 2, 2021 5:20 PM

I have been trying for at least a day.

Everything on the printer is working fine, blue light solid.

The printer is web-enabled, and I have a printer code from pressing Information and Cancel buttons.

If I try to enroll/replace printer, the code does not work. "Something went wrong. Please try again later"

If I press Information and Cancel again, I get a different code.

 

One more thing:

Printer Information Page says "This printer is not connected to the internet"

HP Network Configuration Page says "Internet: Connected"

Any suggestions?

Thanks!

2 REPLIES 2
Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 3
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HP Recommended

@velcroman77, Welcome to the HP Support Community!

 

Restart the wireless router, the printer, and the MAC

Make sure the printer is connected to the wireless network.

 

If the issue persists, to assist you better, we would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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velcroman77
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Still having the problem.  I responded in the PM, but did not hear back from you.

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