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‎03-20-2021 05:05 AM

HP Recommended
Product: HP Envy 5420

Hello,

I have a HP Instant Ink subscription in the UK and I have moved to Italy. I still have 1 cartridge that I received in the UK and the printer is working (although sometimes it has connectivity issues). Is there a way I can transfer my subscription from the UK to Italy? Or do I have to cancel the existing subscription and create a new one on the Italian HP Instant Ink website?

Thank you in advance for your assistance. 

Kind regards,

Elisabeta

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1 REPLY 1

‎03-21-2021 02:56 AM

HP Recommended

@ElyPoppy, Welcome to HP Support Community!

 

You cannot transfer the account from one country to another, you will have to cancel the subscription and then re-enroll on the Italian Instant Ink website.

 

To contact HP Support, go to HP Instant Ink Support, click the link to change your location if necessary, and then select a support contact option (options differ by country/region).

 

I hope that answers your concern adequately. Let me know!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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