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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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HP OfficeJet Pro 6960 All-in-One Printer

I had to buy a new HP OfficeJet Pro 9014 printer as my HP OfficeJet Pro 6960 was unable to print blue anymore and the various strategies to fix it did not work.

As soon as I replaced the old printer with the new one, however, the old one automatically refused printing since its cartridges are part of the Instant Ink Plan.

As a result, I have 4 almost new cartridges in the old printer, plus 4 more just received through the Instant Ink plan, and am forced to throw away the printer and 8 cartridges since I have a new one anyway.

Is that compatible with the green, forest-friendly and sustainable policy that HP pretends to have?

I personallty find it a shame. Why should'nt I be allowed to use the existing cartridges?

I do hope HP changes its policy - if not, many users will move to other, more responsible producers.

 
1 REPLY 1
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@LucaBru

 

Welcome to the HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community. 

Sandytechy20
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.