• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines

Featured blog article:

Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Locked

‎08-04-2020 07:22 AM

HP Recommended
Product: HP ENVY Photo 6200 series

Hello, I have an error on my black instant Ink cartridge. I have tried the suggested cleaning of cartridge and printer electrical contacts which did nothing. Also tried updating printer firmware but printer stated it was on the latest software. I have used the virtual assistant to try and contact the UK customer support to try and get a new cartridge sent out but when selecting the UK support centre, the virtual assistant keeps telling me it's closed so I cannot contact support on this.

4 people had the same question
4 REPLIES 4

‎08-04-2020 08:41 AM

HP Recommended

Hi @NoonDawg

 

Welcome to the HP Support Community. 

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

Was this reply helpful? Yes No

‎08-06-2020 06:34 AM - edited ‎08-06-2020 06:37 AM

HP Recommended

Received the replacement cartridge today and this has solved my problem. Thanks for your help.

Was this reply helpful? Yes No

‎08-06-2020 06:58 AM

HP Recommended

@NoonDawg

 

That's great! Happy to hear that. If you need further assistance feel free to reach out to us. 

 

Have a great day ahead!

Asmita
I am an HP Employee

Was this reply helpful? Yes No

‎09-23-2020 09:00 AM

HP Recommended

What is the SOLUTION!!?!?!!

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community or Agent Ask the Virtual Agent
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->