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    Fix HP Printer issue in macOS

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Message 1 of 5
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Instant Ink cartridge error

HP Recommended
HP ENVY Photo 6200 series

Hello, I have an error on my black instant Ink cartridge. I have tried the suggested cleaning of cartridge and printer electrical contacts which did nothing. Also tried updating printer firmware but printer stated it was on the latest software. I have used the virtual assistant to try and contact the UK customer support to try and get a new cartridge sent out but when selecting the UK support centre, the virtual assistant keeps telling me it's closed so I cannot contact support on this.

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HP Support Agent
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Message 2 of 5
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Hi @NoonDawg

 

Welcome to the HP Support Community. 

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

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Message 3 of 5
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Received the replacement cartridge today and this has solved my problem. Thanks for your help.

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HP Support Agent
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@NoonDawg

 

That's great! Happy to hear that. If you need further assistance feel free to reach out to us. 

 

Have a great day ahead!

Asmita
I am an HP Employee

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What is the SOLUTION!!?!?!!

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