Instant Ink cartridge failed and I can't get a replacement

[Frustrated244]

My Black Instant Ink cartridge has failed and I can't find a way to talk to or email HP Support to explain and ask for a replacement.  I've been through all the troubleshooting guides and the issue cannot be resolved.  Looking at the HP Utility and Web status of my printer, it shows the message that the Instant Ink cartridge has failed. Clicking on the message pops up another box saying Instant Ink will not send a new cartridge until the issue is resolved. Catch 22...... I need a new cartridge to resolve the issue!!!!  I've wasted a lot of time trawing through all the convoluted HP web support pages, Virtual Assistant etc and end up going round and round in circles without progress. The only option I could find was to pay for a 1 time support call (which isn't cheap) to talk to someone because my warranty has just expired.  But there's no problems with my printer, the problem is with the cartridge!!!!!  Any help or advice would be appreciated. 

[Dragon-Fur · Accepted solution]

@Frustrated244 

Welcome to the HP Community Forum.

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@Frustrated244 wrote:

My Black Instant Ink cartridge has failed and I can't find a way to talk to or email HP Support to explain and ask for a replacement. 

I've been through all the troubleshooting guides and the issue cannot be resolved. 

Looking at the HP Utility and Web status of my printer, it shows the message that the Instant Ink cartridge has failed.

<Content Removed>

Any help or advice would be appreciated. 

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Surely this can be resolved.

Have you contacted Instant Ink Support from within your Instant Ink account?

Review self-help steps for cartridge issues here:

TKB article contributed by HP JessikaV

Fixing Instant Ink cartridge errors

No Joy?

Please contact Instant Ink Support during business days and hours available in your region.

OR

You may choose to wait here in the Community for an agent to find and respond to your question.

Waiting is not faster – our Community is not Instant Ink Support – Waiting generally works.

Things that are Instant Ink

Instant Ink >> Details / How-to / Articles / Contact Information

>>>> Active subscription?

Contact Instant Ink Support from within your Instant Ink Account

OR

>>>> Instant Ink Support >> HP Instant Ink Support   

Instant Ink - Chat

Instant Ink Support Website – Read…

HP Instant Ink - Support, Enroll, FAQ, Terms of Service Contract

Not your home site?  Click the Flag to change to your region.

Scroll down – look for contact number on the webpage.

AND

Examples of the Terms of Service Contract for various regions

NOTE:  Terms of Service Document includes phone contact information

 Instant Ink - Terms of Service - USA

>>>> Instant Ink – Terms of Service - UK

 TERMINI DI SERVIZIO DI HP INSTANT INK - Italy 

Instant Ink - Terms of Service - Ireland

CONDITIONS GENERALES D’UTILISATION DU SERVICE HP INSTANT INK - France

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Lots of  information – Instant Ink

Start here:  Get HP Instant Ink Support

Sections

• Your ink  - including section Where is my ink or toner?
• Your HP Instant Ink account
• Your printer connections  

Scroll to bottom of web page >>  Section – Details -- Documents

 HP Instant Ink Help - Enrolling in HP Instant Ink

 HP Instant Ink Help – Solve Problems

 HP Instant Ink Help - Manage your account

  HP Instant Ink Help - Manage your ink or toner

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How does it work?   Details / Plans / Cancel Information

Check through the Website  FAQ

Additional Information:

 HP Instant Ink - Cancel Your HP Instant Ink Service

HP Instant Ink - Enrolling in HP Instant Ink

HP Instant Ink - Page Count Is Not the Same as Actual Pages Printed

TKB article contributed by HP JessikaV

Fixing Instant Ink cartridge errors

INSTANT INK PLATINUM The All-Inclusive Printer Subscription from HP  

Scroll down to the FAQ – READ Everything

What is an HP Instant Ink Platinum subscription?

HP Instant Ink Platinum is a printer subscription program with an all-inclusive monthly payment. This payment includes the printer, 24/7 hardware support, next-business-day replacement warranty, and CarbonNeutral usage certification. The subscription also includes a new printer every two years.

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Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

[Frustrated244]

Thanks for the reply, there's lots of information there.  I have been through it and tried all the relevant bits and eventually found the number to call support.  Issue resolved, new cartridge is on it's way. 

[Dragon-Fur]

@Frustrated244 

You are welcome.

Yes, it would be easier if we could simply post contact numbers.

Glad the issue is resolved.

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"