Instant Ink cartridge problem

[Attridb]

Like many others. I am also having the same problem. Struggling to get into contact with HP support!

[smithdp]

Today (3/31) I received replacement cartridges for my instant ink cartridges that appeared to be defective.  Unfortunately, they didn't resolve the issue.  I give HP credit for doing what they said they would do -- shipping replacements via FedEx  5 days from the time I originally posted my problem -- 5 days from the time an HP representative responded to the original post.  

2 things to learn here.    I posted my original concern in an existing thread and it didn't get noticed for several days.  After it was and I responded to the private request for add'l information, it still took 5 days to get to me.  Clearly a long time without a printer  during this shut in.   

For those of you in a similar position to me, the key observation is that some of the cartridges in the printer work, others not so much.  It could have been a defective cartridge, but in my case it appears to be a clogged print head.  You can find a print head cleaner kit on Amazon for $15 or so and several helpful videos on Utube illustrating how to do the job yourself.  

[sillycat23]

I am having the same issue and can not get anyone to respond.  This has not been the problem in the past.  This is ridiculous HP.  Please reach out to me or I will be cancelling my LONG time instant ink account.

[MrBoudicas]

IM having the exact same problem. My Colour instant Ink cartrige has stopped working Ive followed all of the steps advised to trouble shoot it. Is there  aproblem with your current batch of 62 Tri colour cartridges?

[TEJ1602]

@sillycat23, Welcome to HP Support Community!

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

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Keep me posted.

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[MrBoudicas]

I just checked and there is no message there for me

[Rosie_81]

I have the same problem with color cartridge, I follow the suggests of virtual agent but nothing works. Every time I have to print I must first uninstall and reinstall the cartridge.

[sillycat23]

THERE IS NOTHING IN THE MESSAGES!

[Chrisbishop08]

Yes I'm having the same issue

[ufiny]

Same issue. I've used the Envy 5052 twice in the over a year I've had it. So I still have the carts it shipped with, no Instant Ink subscription. Black doesn't work, colour is faded. You gave us all lemons. Ship me another, since we're all under stay at home orders.