Instant Ink cartridge problem

[KZ9]

PLS JUST SEND NEW BLACK CARTIDGE SO I CAN PRINT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

[Tony6606]

New black cartridge and still errorcode fault ink cartridge.  Tryed all your tricks but its whortless. 

[Harrison23]

Thanks, Kumar!

I am getting the "Cartridge Problem" error. I have followed instructions to remove and reinstall, but the error remains.

Any help greatly appreciated. (HP ENVY Photo 7855)

Harrison

[JPFER37]

I am having the same problem with a black ink cartridge.

[Rosenbak]

I have problem with my black cartridge. I put in a new one, but it didn't work. I have ordered a new one from at shop, so that I could print again. It can't be rigth that I still have to pay for black print, when I have paid for the cartridge. 

Will you please send me an extra black?

[ADKLuvr]

I have the same exact problem with my color cartridge I received thru the HP ink replenishment program. In order to get printer to print at all, I had to put the old, empty color cartridge back in for now and the black cartridge prints. It's impossible to reach anyone for support. Virtual assistant is useless. I was then directed to join this forum and a message would be sent to my inbox on how to fix this issue. There is no message. Upon reading another post, I will try the suggestion to clean a possible clogged print head(as shown on youtube)with a cleaner kit purchased from Amazon.

[smithdp]

As mentioned in my previous post, I had to go through the process of cleaning the head on the HP inkjet multiple times.  The kit I purchased on Amazon came with a syringe that was all plastic.  The second time I cleaned the head, I heated the 7 ml of fluid in the syringe in the microwave for about 10 seconds.  When I pulled it out, the fluid was hot -- not boiling but definately hot.  Between the hot cleaning fluid and increased volume of fluid (7 ml instead of 2 or 3), the head cleared.  It made a big mess in the printer.  Be sure you put sufficient paper towel beneath the print head to absorb all the excess fluid.  

[jacochra1]

I am having the exact same problem! However, HP doesn't seem to want to do anything about it.  The Virtual Agent is totally useless and getting a real person seems impossible.

[LKSol]

We have a black cartridge  which won't print anything. Can't make any progress with the virtual agent. Tried all the clean options on the printer... how do I get a replacement for the dodgy cartridge?

[tedusmax]

I have the same problem with my 5000 series cartridge error messages, virtual agent is hopeless just keep going round in circles. getting any help is harder than Chinese arithmetic.