Instant Ink cartridge problem

[mtgreen409]

Can you send me a color ink cartridge mine does not work and I have completed all the trouble shooting steps recommended in help.

Thanks.

[Kumar0307]

Hi @mtgreen409

Welcome to the HP Support Community. I'd be happy to assist you.

What is the error that you get?

As the issue is related to Instant ink cartridges, I need more information to help you out.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required.

• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Canestro4]

Was anyone able to get help fixing the ink cartridge error? I have 2 new HP cartridges & have tried the trouble shooting suggestions with no luck. 

[smithdp]

Canestro4

If the print heads are clogged, new cartridges don't work.  Also if you try to use HP print cartridges you purchase from the store instead of the ones they send you, the printer rejects them.  You can purchase a print head cleaner kit on Amazon for about $15 and watch Utube video how to do it.  That worked for me..

dps14

[Charlie981]

I have the same problem but with my black ink cartridge what can I do? I have followed all the tips

[serene913]

I am seeing this same issue with my Insta ink cartridges. I keep getting the 'Cartridge Problem' error. I even replaced cartridges with a new shipment of cartridges and no difference?

[Dins1234]

I have the same issue with a new cartridge error and I’m trying to send a message to request a replacement for the faulty ink cartridge. Please could someone kindly advise as soon as possible?

old tricolour cartridge is fine, brand new one installed today will not work.

Best Regards

[adeharding]

same issue here print cartridge has got error message this morning, was working fine. Cant get hold of any support.

[NickC4555]

How does a support engineer saying they will send you a PM qualify as the accepted solution to this problem? More utter nonsense from HP.

Anyway, I have found a fix to it myself. I've cancelled my Instant Ink subscription and bought an Epson printer. It's all working perfectly now.

[Kumar0307]

Hi @serene913

Welcome to the HP Support Community. I'd be happy to assist you.

If you have received a replacement ink cartridge from HP and still the issue persists, I'm afraid this is a hardware issue with the printer.

Please reach out to the HP Support in your region regarding the service options for your printer. 

If the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

Keep me posted for any other assistance.