Instant Ink cartridge problem

[TEJ1602]

@Harpoenier1234, Welcome to HP Support Community!

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc. 

Is the printer enrolled in HP Instant Ink Program?

Keep me posted for further assistance.

[CMLove]

I got the ink cartridges and thanks for you help in this matter.  We appreciate the attention.  But, the printer won't recognize the new cartridge either.  Does that mean the printer is defective?  It's two years out of warranty.  My wife loved this printer, but is very frustrated with the ink issues.  Any ideas??

[TEJ1602]

@CMLove

Yes, the printer might be defective.

Since the device is out of warranty, and we've concluded that this is a hardware malfunction, I may have a few pointers/suggestions to help you out, however, since these suggestions are limited to you and your printer alone, I'd like to send out a private message with those details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Grace13078]

Thank you for your quick action. I received my new ink yesterday and it is working fine. 

[TEJ1602]

@Grace13078

Glad to know 🙂

Cheers!

[Jamie49]

I have the same problem. Need to change the cartridge but I don’t have a new one. 

[Acw65486]

I have an HP envy photo 6255 and keeping getting a black ink cartridge error saying to re-install which I have done several times. I have in-plugged the printer to reboot several times, cleaned the cartridges, checked for software and firmware updates and have also ordered new black cartridges to no avail....keep getting the same error message 

[TEJ1602]

@Acw65486, Welcome to HP Support Community!

Is the printer enrolled in HP Instant Ink Program? If yes, 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Acw65486]

There is no private message, I’ve clicked the link and checked me private messages...nothing. The customer service experience continues to be frustrating with no help in sight 

[TEJ1602]

@Acw65486

Check now, i just resent the message.

Thanks!