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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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‎02-23-2021 01:56 PM

HP Recommended

Thank you I see the problem. HP's mobile app only provides an option for a virtual agent. After logging into the desktop version I was able to get a case number and phone number without an issue. HP's mobile and desktop versions need to be aligned, as it's obviously creating lots of issues for customers. Even a friendly re-direct from the app to the desktop version would solve this problem. 

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‎03-01-2021 06:11 PM

HP Recommended

I have the same problem as I've seen posted here - an instant ink customer and getting cartridge problem messages telling me to remove and reinstall the black cartridge making sure it is correctly installed. The first time I did this it worked, but now it does not and not able to print. If this is a defective cartridge how can I get a new one sent to me?

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‎03-02-2021 12:33 AM

HP Recommended

I have already had a new Tri-colour ink cartridge, but it did not solve the problem. I can print, but my printer still shows, that it is NOT an Instant Ink cartridge, which is installed.

I think, I have to call the supplier.......

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