Instant Ink disabled

[LauraSBel]

Hi, 

I reset my printer back to factory settings 2 nights ago as it was in an error state and since then I cannot get my Instant Ink to work. The printer status window says that the ink needs enrolled which it is. I went onto settings via the printer IP address and it says that Instant Ink is disabled. I’ve tried resetting the printer, web services and router and nothing seems to fix it. It’s an Envy 5030. 

[Jay_G24]

Hi @LauraSBel,

To assist better -

1. Are you trying to connect your printer to your home network and public network?
2. What is the status of the wireless light on the printer, steady or blinking?
3. I would like to know, is your router set to work on 2.4 GHz network or 5 GHz network band?

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know. 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day!

[LauraSBel]

Hi, I'm trying to connect the printer to my home network.  The wireless light on the printer is completely steady.  I'm using a Sky Hub so it uses both 2.4Ghz and 5.

[P1cky]

I have the same problem after carrying out a factory reset my printer shows that it is connected and I have verified this by sending a email to my eprint account

[P1cky]

After doing a factory reset and using new instant ink cartridges it fixed the problem it was because it thinks you are using different cartridges and this is why instant ink is diabled.