cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
2 1 0 0
Message 1 of 3
155
Flag Post

Instant Ink disabled

HP Recommended
HP Envy 5030
Microsoft Windows 8.1 (64-bit)

Hi, 

I reset my printer back to factory settings 2 nights ago as it was in an error state and since then I cannot get my Instant Ink to work. The printer status window says that the ink needs enrolled which it is. I went onto settings via the printer IP address and it says that Instant Ink is disabled. I’ve tried resetting the printer, web services and router and nothing seems to fix it. It’s an Envy 5030. 

2 REPLIES 2
Highlighted
HP Support Agent
HP Support Agent
5,774 5,745 347 385
Message 2 of 3
Flag Post
HP Recommended

Hi @LauraSBel,

 

To assist better -

  1. Are you trying to connect your printer to your home network and public network?
  2. What is the status of the wireless light on the printer, steady or blinking?
  3. I would like to know, is your router set to work on 2.4 GHz network or 5 GHz network band?

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Reply
0 Kudos
Highlighted
Author
New member
2 1 0 0
Message 3 of 3
Flag Post
HP Recommended

Hi, I'm trying to connect the printer to my home network.  The wireless light on the printer is completely steady.  I'm using a Sky Hub so it uses both 2.4Ghz and 5.

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation