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Solved!

Instant Ink free plan registration

HP Recommended
HP OfficeJet 8015
Microsoft Windows 10 (64-bit)

As Paolo says, https://h30434.www3.hp.com/t5/HP-Instant-Ink/Instant-Ink-free-plan-registration/m-p/7794863#M12742

I've same problem: I just bought my new printer. This comes with an offer of 2 month trial included, but I want to subscribe from the beginning the free plan. I am absoulutely fine with the free plan. Everytime I select free plan and go through the process, at the end it is converted in a payment plan. How can I reject the free 2 month trial and go right away for the free plan ? I know this is an option I can select only at the beginning.

Before to buy I checked the list of printers that can partecipate to the HP Instant ink program, and the OfficeJet 8010 series is included, no limit in free plan, Even reading carefully the terms and general conditions, nothing is said about this. I buought HP printer because has this plan, I think I print 20 page/mounth, so free plan is perfect for me

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HP Support Agent
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HP Recommended

@RobertoA, Welcome to the HP Support Community!

 

I understand your concern. Register the printer in Instant Ink by selecting any plan. Send me your account details in a private message so that I can make the necessary changes.

You will not be charged as you have 2 months of free trial. I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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HP Recommended

I can't even remember the number of HP printers which I have purchased over the years. I never expected HP to be running a bait and switch scam. I specifically bought my HP printer, because they offered free printing for up to 15 pages a month. After I activated my printer, I got a message the next week saying that the plan was ending. Now, it is too late for me to return my printer, and the reason me purchasing the printer is gone. I am truly disappointed with HP.

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