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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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I am an instant ink subscriber but only print 10 pages a month. It appears that my ink is running out as the printing is not clear.but the message I get on my account is that I don’t need more ink. I have had  the same cartridges for 18 months and am thinking that the ink quality is poor because I don’t print enough and they are drying out. Could this be the reason? 

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Hi @Podgy1,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

To be able to answer you effectively, we need some information.

 

Are you getting any errors or cartridge-depleted ink errors?

 

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

I would need a few details on your instant ink.

 

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

 

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

 

I hope this helps resolve this issue completely,

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping.

Elohi_NR
I am an HP Employee
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