Instant Ink is running out

[Podgy1]

I am an instant ink subscriber but only print 10 pages a month. It appears that my ink is running out as the printing is not clear.but the message I get on my account is that I don’t need more ink. I have had  the same cartridges for 18 months and am thinking that the ink quality is poor because I don’t print enough and they are drying out. Could this be the reason? 

[Elohi_NR]

Hi @Podgy1,

Welcome to the HP Support Community. 

I'd like to help!

To be able to answer you effectively, we need some information.

Are you getting any errors or cartridge-depleted ink errors?

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

I would need a few details on your instant ink.

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