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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎05-20-2023 06:28 AM

HP Recommended

I'm going insane.  I changed out my cartridge for the first time, after receiving it from Instant Ink.  I received an error that I had to be enrolled.  I was.  After logging in, I verified my printer was the one enrolled and checked it against the S/N.  Instant Ink told me my printer wasn't connected.  Then the HP Smart app showed it was connected.  I uninstalled everything, reinstalled and went to register the printer again.  HP Smart App found it and allowed me to enter my PIN when I went to make sure the Firmware was updated.  BUT when I went to add the printer once more to the HP Instant Ink store, it found my printer too.... and asked me for my PIN.... and told me it was incorrect.  It is not.  I have rechecked the number more than I should.  I am at a loss.  HELP.

1 person had the same question
1 REPLY 1

‎05-23-2023 10:14 AM

HP Recommended

@Instant_pain 

 

Welcome to the HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community. 

Sandytechy20
I am an HP Employee

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