Instant Ink not correctly detecting amount of ink

[dave1161]

I just ran out of black ink.  On my Instant Ink account it says I have black ink left.  I can order an emergency cartridge through the "Chat" feature but that does not help me now.  And please don't tell me to unplug my HP Envy Pro 6458 and let it reconnect to the internet.  Done it many times and still not reading those cartridges correctly.  My account shows firmware up to date, connection is fine

[Elohi_NR]

Hi @dave1161,

Welcome to the HP Support Community.

I understand that you are facing issues with the black ink cartridge. I'd like to help!

Are you getting any error messages?

In this scenario, I would need to know a few details regarding your Instant ink account to help you get the ink cartridges sorted.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

I hope this helps resolve this issue completely,

[Elohi_NR]

Hi @dave1161,

We did not hear from you. Are you still looking for assistance? Let us know.

[dave1161 · Accepted solution]

Sorry.  I've canceled my instant ink account.  It's just not worth paying that much every month and yet not have the ink monitored correctly and not sent in a timely manner.  I ended up having to go to Target to buy ink.  And even while I could not print anything my instant ink account showed I still had ink in the cartridge.  Does not work for me.

[Elohi_NR]

Hi @dave1161

That's great! Happy to hear that. If you need further assistance feel free to reach out to us. 

Have a great day ahead!