Instant Ink not received.

[Sheri5308]

HP Instant Ink states that cartridge was shipped November 19 and I still have not received it (2 full weeks),  No tracking number shows on my account and Virtual Agent no help at all.  Where's my ink?  It looks like I'm going to have to buy my own cartridge to finish the Christmas projects that I've got started.

[Jay_G24]

Hi @Sheri5308,

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know. 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!

[Jean_Pierre]

Same here

I registered october 14 and still nothing

When I track the order, it canada post says the label was printed and that's it

Would that be a scam?

[Sheri5308]

Call  their service number.  I called several times before someone finally connected with me in a live chat and hopefully will help resolve my issue.  I was assigned a case number, which I feel is a good move.  I'm still waiting on cartridges before my issue is resolved, but hopefully ink will be here in a couple of days.  

[Sheri5308 · Accepted solution]

I finally received my ink cartridges today.  Thank you for helping resolve this issue.  I was ready to buy ink today to finish projects I've got started.  I've been paying for this service since 2017 and am disappointed that it was not automatically shipped when ink levels were low and I see from the community that I'm not the only one with this problem.  Good service should be a hallmark of HP  as well as customer satisfaction.