Showing results for 
Search instead for 
Did you mean: 
Level 1
8 5 1 0
Message 1 of 2
Flag Post
HP Recommended


Instant Ink page count


Why can;'t we all be told why scanned pages continue to be counted as printed pages despite your assertion that they are not?

Tags (1)
17,747 17,730 1,292 1,981
Message 2 of 2
Flag Post
HP Recommended


Instant Ink page count

Hi! @tarabuses,


No, scanned pages will not be counted. Only pages printed from the printer will be counted for instant ink billing.

HP Instant Ink page counts are not recorded in real time. As long as your printer is connected to the Internet and has Web Services turned on, printed pages are automatically recorded approximately once per day and display in your Print History on the date they were recorded. Any pages you print when the printer is not connected to the Internet are recorded on the date the printer is reconnected to the Internet. Sign in to your HP Instant Ink account to update your page count.


Only pages printed using HP Instant Ink cartridges are recorded in your printing history.


Refer this article to know more information about page count issues. Click Here


Also, Please share us few details through a private message, so I can check the account details and help you with the issues.


Instant ink Email Address

Instant Ink Account Number

Address to ship the cartridge


Let me know if this helps!

Take Care! 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

I am an HP Employee

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation