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tarabuses
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Instant Ink page count

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Why can;'t we all be told why scanned pages continue to be counted as printed pages despite your assertion that they are not?

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Instant Ink page count

Hi! @tarabuses,

 

No, scanned pages will not be counted. Only pages printed from the printer will be counted for instant ink billing.

HP Instant Ink page counts are not recorded in real time. As long as your printer is connected to the Internet and has Web Services turned on, printed pages are automatically recorded approximately once per day and display in your Print History on the date they were recorded. Any pages you print when the printer is not connected to the Internet are recorded on the date the printer is reconnected to the Internet. Sign in to your HP Instant Ink account to update your page count.

   NOTE:

Only pages printed using HP Instant Ink cartridges are recorded in your printing history.

 

Refer this article to know more information about page count issues. Click Here

 

Also, Please share us few details through a private message, so I can check the account details and help you with the issues.

 

Instant ink Email Address

Instant Ink Account Number

Address to ship the cartridge

 

Let me know if this helps!

Take Care! 

 

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A4Apollo
I am an HP Employee

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