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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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HP ENVY 4502 e-All-in-One Printer
Microsoft Windows 11

My Instant Ink account has been hacked. I noticed that on September 11, over 120 pages were printed. However, my wife and I were not home during most of the day and have no reason for such an output. 120 Pages were debited to my account 3 days later. We printed nothing on 4 days to date,  We average maybe 20 pages a day (I have 900 rollover pages on a 300 page per month account).

I have changed the email address to the printer..

Any other remedies?

1 REPLY 1
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Hi @Conrad70,

 

Welcome to the HP Support Community

 

I understand you are facing an Instant Ink issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

 

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


ANAND_ANDY
I am an HP Employee

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