'Instant Ink' program?

[James5051]

why is my HP Officejet Pro 7720 not eligible for the @Instant Ink program?

[Gaya1239]

Hi @James5051,

Welcome to the HP Support Community

I understand you are facing an issue with your Instant Ink Account. Not to worry I will help you to get a resolution to resolve the issue.

You may also refer to the document -- Enrolling in HP Instant Ink

You may also refer to this document: HP Instant Ink - Manage your account

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I am an HP Employee.

[James5051]

Hi Gaya,

the instant ink program refuses to accept my HP 7720 officejet Pro for sign up to the ink program. 
I have a HP account and my printer is registered,  they have my card details also they have access to my printer via their check  software 

So really what is the problem.🫣

[Gaya1239]

Hi @James5051,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that  This needs one-on-one interaction  I'm sending out a private message to assist you with the next course of action.

To assist you better, I have sent out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!