Instant Ink scam: no working printer, no way to get help while continuing to get charged. REFUND ME.

[sf____]

I’m posting here because I’ve hit a wall trying to get help through HP’s support channels.

I’ve had an HP printer enrolled in Instant Ink, and for over a year and a half the printer hasn’t worked, either not printing at all or printing in lines leaving me with unusable garbage. Despite this, I'm charged a base monthly rate for who knows what and then on top of that I'm charged for each page of garbage I've tried to print! So now I just... don't print and am of course getting charged the base rate.

I’ve tried contacting support multiple times. Every time, I end up stuck in a loop with no resolution. The website sucks. I have some sort of case number I can't even check on. I emailed some hp line hoping to get any help at all only to be told they can't help me. I can’t cancel the subscription, I can’t get a refund, and I can’t get the printer to work. It’s beyond frustrating.

Aside from the printer just not working, it's the charges, the inability to get help, lack of availability outside regular work hours, lack of user friendliness of website, lack of access to support, lack of email, circular phone messaging, lack of customer service... all of this to just have a printer that takes up space.

I NEED A WAY OUT. I can't feel like I'm held hostage by this printer. So I’m posting here to:

1. Request a full cancellation of my Instant Ink subscription.
2. Demand a refund for the 18+ months I was charged while the printer was non-functional.
3. Warn others: this experience has been one of the most frustrating tech interactions I’ve ever had.

If anyone from HP is actually monitoring this forum, please respond with a direct way to resolve this. I’m not interested in another scripted support loop. I NEED action.

[Garp_senchau]

@sf____, Welcome to HP Support Community,

Thank you for posting your query.

I completely understand your frustration, and I apologize for the issues you've been facing.

You can cancel or pause your Instant Ink subscription. However, I’ll need to check with my senior team for special approval regarding your case. It may take a bit longer, but I will escalate this for you.

As for the refund, Instant Ink is a subscription service, so we can't offer a refund for the months you've been charged while the printer wasn't working. However, I can help you pause the subscription to stop further charges.

Thanks for your patience. I’ll keep you updated soon.

I hope this helps.

Take care and have a good day. 

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Regards,

[sf____]

Thank you for your response, Garp. I have an email dating back to July 2024 of me seeking an end to being charged when my printer isn’t working and I was sent on a runaround being told to contact hp by calling the line that isn’t actually accessible at the times noted. At that point my printer had already been unreliable for 6 or so months but as I don’t have documented attempts of me pleading to get out, I need a refund at least dating back to my email. Happy to flip you it to you. I had tried calling, chat, email, I had some case number that never went anywhere… it kind of sucks that people have to be so frustrated on a public forum to get some assistance 

[Garp_senchau]

Hey @sf____, 

Thank you for your response

I’m really sorry to hear about your experience—it certainly sounds frustrating. I completely understand how this situation has been a major inconvenience for you. I’d be happy to assist with looking into this further.

Could you please send me the case ID via private message? I’ll review everything on our end and make sure we get to the bottom of it as quickly as possible.

Thank you for your patience and understanding. Looking forward to resolving this for you!

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,