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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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‎08-10-2021 02:29 PM - last edited on ‎08-10-2021 02:36 PM by Retired

HP Recommended
Product: HP Envy Photo 7155
Operating System: Microsoft Windows 10 (64-bit)

I am new to Instant Ink so I didn't open the new tri-color ink cartridge until I needed it.  The tri-color cartridge was too large.  It was the #64/303 and I needed the smaller cartridge - #64.

I contacted support by telephone last week and today I received new cartridges.  The tri-color sent was another TOO LARGE 64/303!  

I NEED THE smaller #64 CARTRIDGE. The one on the left is too large; the on on the right is the one I need.The one on the left is too large; the on on the right is the one I need.

Would someone tell me what to do about this problem?  

 

 

10 people had the same question
3 REPLIES 3

‎08-11-2021 01:16 AM

HP Recommended

Hello!  Thanks for answering.  

I took a picture and posted it along with my question.  Well, the big one really does not fit.  If I keep trying to jam it into my printer I am afraid I will break it [the printer, not the cartridge . . .].  

Here's the picture:  

thumbnail_IMG_0469.jpg

Calling the Instant Ink support line is a rather daunting experience.  The agent with whom I spoke didn't seem to understand my problem and sent the wrong ink anyway.  If only there was a way to send this picture to him.

 

Have you received your correct ink cartridge yet?

 

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‎08-13-2021 02:51 AM

HP Recommended

@MissCarol1

 

Welcome to the HP support community.

 

I understanding that you received the wrong cartridges.

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

Sandytechy20
I am an HP Employee

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‎08-22-2021 10:15 PM

HP Recommended

Manufacturers treat any misuse of cartridges as a warranty violation because their size, shape and ink formulations match up properly only with the hardware for which they're designed. Inserted into the wrong printer, they can clog printheads, damage cartridge slots or defeat head maintenance routines. Dollar General Survey

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