Instant Ink trial not showing up

[Clouder]

Hi, 

I have 5 months of free ink with my recently purchased Envy 6032, however like many others in this section it's not showing on my account, despite me entering the 'printer claim code' when setting everything up, and my ink being shipped 24th.

Therefore, like the others I'm reaching out here to get this sorted ASAP within the window allowed for the trial.

Many thanks in advance.

[Jay_G24]

Hi @Clouder,

Could you send me an image of the promotional offer(box or the leaflet that came with the printer)?

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know. 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!

[Clouder]

Hi, have sent all the information via private message, please let me know it's now all sorted.

Thanks

[Jay_G24]

I have credited 5 free months to your account, please log in and check if it shows up.

Let me know!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[Clouder · Accepted solution]

Hi,

I can see this has now been applied, thank you.

I'll mark this response as the accepted solution, as I don't believe there is a 'solution' detailed in any of the other posts. There is evidently an issue with automatic application of the free months to users (not just me) setting everything up as required, and the 'solution' is to follow up on the forum and give more details that, in my opinion, are already held by HP upon registering the printer and signing up for Instant Ink.

Therefore, the 'solution' on this occasion would be to address this within the system itself. In the meantime, for anyone reading this with the same issue as me - Jay has been very helpful on private message, I'd therefore recommend messaging to get your free months applied.

[Jay_G24]

I am glad I could help!

 If you need further assistance feel free to reach out to us.

Have a great day ahead!

Please click “Accepted Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!