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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Spaceman_in_orb
Level 1
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Message 1 of 3
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Solved!

Instant Ink will not connect to printer after factory reset of printer #2

HP Recommended
HP Envy 5050
Microsoft Windows 10 (64-bit)

I seem to be having a similar issue to one that has been posted earlier here;

https://h30434.www3.hp.com/t5/HP-Instant-Ink/Instant-Ink-will-not-connect-to-printer-after-factory-r...

After having problems printing from some devices I did a factory reset on my printer. 

Since then I am unable to reconnect my printer to the instant ink service. 

I have an instant ink account, that is in credit. Now I am currently paying for a service that I am unable to access. 

My printer has just gone out of warranty so I have used the virtual assistant for "support". I have followed *all* of the suggestions to no avail. 

My printer shows as online on the HPconnected website, but isn't syncing. In the EWS, HP instant ink shows as disabled. My printer is currently displaying the message "Cartridges cannot be used until printer is enrolled in HP instant ink". So it won't allow me to print anything. 

I need the printer up and running as like other parents I trying to home school.

 

Completely exasperated!

Printer on Instantink HPconnected websitePrinter on Instantink HPconnected websiteEWS - showing HP instant ink disabledEWS - showing HP instant ink disabledPrinter not enrolled in instant inkPrinter not enrolled in instant ink

 

1 ACCEPTED SOLUTION

Accepted Solutions
Spaceman_in_orb
Author
Level 1
3 2 1 1
Message 3 of 3
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HP Recommended

My issues were finally resolved by my regional whatsapp support (Thanks Sunny!).

It looks like cancelling and reinstating my instant ink subscription solved my problem. 

I got support to do it because I didn't want to risk losing the credit I had on my account. 

FYI, I had followed all the guidance from the virtual assistant and info regarding switching off and on web settings etc. etc. to try and resolve the problem myself.

So ultimately I'm not sure there was a problem at my end at all!

I hope this is of some help to other that have a printer that is just out of warranty!

 

 

View solution in original post

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2 REPLIES 2
Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 3
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HP Recommended

@Spaceman_in_orb, Welcome to the HP Support Community!

 

Apologies for the inconvenience. To assist you better, we would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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Spaceman_in_orb
Author
Level 1
3 2 1 1
Message 3 of 3
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HP Recommended

My issues were finally resolved by my regional whatsapp support (Thanks Sunny!).

It looks like cancelling and reinstating my instant ink subscription solved my problem. 

I got support to do it because I didn't want to risk losing the credit I had on my account. 

FYI, I had followed all the guidance from the virtual assistant and info regarding switching off and on web settings etc. etc. to try and resolve the problem myself.

So ultimately I'm not sure there was a problem at my end at all!

I hope this is of some help to other that have a printer that is just out of warranty!

 

 

Was this reply helpful? Yes No
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