Instant Ink will not send me a replacement.

[Paul202]

My colour cartridge is empty but the printer has been offline according to the instant ink website. I got a black cartridge shipped and it is installed. I cannot get a colour cartridge and keep getting the same message that the cartridge is not inserted correctly. I have done all the fixes mentioned here but nothing works. I need a new colour cartridge or this account and the hp envy go into the skip.

[Kumar0307 · Accepted solution]

Hi @Paul202

Welcome to the HP Support Community. I'd be happy to assist you.

Make sure the printer is online for the HP Instant Ink servers to track the ink cartridge details.

As the issue is related to Instant ink cartridges, I need more information to help you out.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required.

• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

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Have a great day! 

[Paul202]

Thanks Kumar.

I have sent you the details and I managed to get on to someone yesterday on Whats App. My printer is online now but the message still comes up as cartridge error.

I have checked the colour cartridge and it is empty.

Thanks again,

Paul