• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines

Featured blog article:

Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Locked

‎09-08-2021 05:23 PM - last edited on ‎09-08-2021 05:39 PM by Retired

HP Recommended
Product: Acer
Operating System: Microsoft Windows 10 (64-bit)

I have purchased an HP Deskjet 3630 all in one series second hand. I want to sign up for Instant Ink however I cannot because there is already an account for this printer. I do not have the previous owner's information. What can I do?

* I have been waiting to get through to Instant Ink **bleep** # for 54  mins...

1 person had the same question
1 REPLY 1

‎09-09-2021 08:43 AM

HP Recommended

Hi @standrki,

 

I'd like to help!

 

I understand you would like to enroll in the instant ink service.

 

 

As the printer was previously enrolled, you will have to cancel that account before re-enrolling.

 

because you do not have any information about the previous account, I'd recommend you contact the HP Instant Ink team(contact info can be found on the home page) in your region for further assistance.

 

Hope this helps!

 

Keep me posted!

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community or Agent Ask the Virtual Agent
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->