Instant Ink

[NedH49]

Used HP smart app on computer to apply for 1 month trial of instant ink and then a monthly plan . Went through whole process and had a red statement that there was a problem in completing the process please advise.

[Betty0610]

@NedH49

Welcome to the HP Support Community.

Let's restore the network settings on the Printer: Press and hold the Wireless button ( ) and the Cancel button ( ) from the printer control panel together for three seconds.

Once done, try connecting the Printer to the Wi-Fi again and then try completing the process.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[NedH49]

Sorry thanks didn't help. I think the problem is that I bought the printer as a refurbished unit and when I print off for the Instant ink code it shows the printer registered to a previous email. I have tried a factory reset a couple of times to remove the email but no luck, I think when I apply for instant ink it would need to be my email to match up all the details . Is there an easy way to completely delete the other email and register it to me.       HP Deskjet Plus 4100 series.

[Betty0610]

I recommend you to contact the HP Support Team regarding this.

Link: www.hp.com/contacthp/

Note:  Select the country accordingly to get the contact details for support.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!