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‎10-22-2020 02:11 PM

HP Recommended
Product: Hp envy 5052
Operating System: Android 8.0 Oreo and older

I bought my printer a year ago and am still using the same cartridges.  My color works but my black prints really faint. Now I have instant ink and it says I'm not out so it wont ship me a new one. I just need to talk to someone I've  ran through all the trouble shooting I can find . I've been paying my subscription for a year and wish costomer help was more efficient.  A phone call trouble shooting would help get me back up and running faster. I need a new cartridge or someone who can make this one work.

1 REPLY 1

‎10-23-2020 07:42 AM

HP Recommended

@ETUNIM, Welcome to the HP Support Community!

 

As the issue is related to Instant ink cartridges, I need more information to help you out.

 

Since the instant ink account details are confidential, please send me the required information via private message.

 

I am sending you a private message with the information required.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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