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‎08-30-2022 11:23 AM

HP Recommended
Product: HP ENVY 5030 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

 HI, I have a 5030 envy with  instant ink free plan

 

black cartrige is empty but hp smart is showing full

Black ink looks to be completely empty even if the printer and app tells me it's half full.

 

I didn't receive any black spare cardrige and lose a lot of free prints to understand the problem.

 

cimecime_0-1661880142935.png

now prints only colours not black..... back is empty but app shows full.

 

1 person had the same question
1 REPLY 1

‎09-02-2022 10:04 AM

HP Recommended

Hi @cimecime

 

Welcome to the HP Support Community 

 

I'd like to help! 

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Have a great day! 

NIRVANA_95
I am an HP Employee
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