Instant ink cartridge error, broken cartridge received

[SMS2022]

Hello, i just opened and installed my blank instant ink cartridge that i received about a month ago. The printer is giving cartridge failure error. upon taking a closer look at the cartridge, the brown tape kind of thing that is glued to the cartridge where the connectors and the ink side is present is tampered with.

I understand i wont receive another shipment until i install and finish this cartridge. How can i proceed?

can HP send me a replacement cartridge? I am now paying monthly without use as i cant receive further shipments until this is resolved.

[sandytechy20]

@SMS2022

Welcome to the HP support community.

I understand that the instant ink cartridge is defective, I am glad to assist you.

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.