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Kristen6
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Message 1 of 2
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Instant ink cartridge failure

HP Deskjet 2632 Series
macOS 10.14 Mojave

Hi,

I have put in an Instant Ink cartridge in my printer and have had a cartridge failure message come up on my Mac. I have tried cleaning the cartridge and the message is still appearing. I require a new tricolour cartridge to be sent out as I cannot use my printer without this! As a teacher, this is extremely frustrating as I need my printer to print resources for school! It is impossible to find a way to call anybody to talk about this and the Virtual Agent has been a nightmare to operate! Please can someone help me!

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HP Support Agent
HP Support Agent
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Message 2 of 2
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Instant ink cartridge failure

@Kristen6,

 

Thank you for posting your query on HP Support Community,

 

As the issue is related to Instant ink cartridges, Please ensure you have followed all the steps suggested in this support document. Click here and try all the steps mentioned, to solve the issue, if that doesn't help, I need more information to help your cause.

 

Since the instant ink account details are confidential, please send me the required information via private message.

 

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

 

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

 

I hope this helps resolve this issue completely,

Regards,

Jeet_Singh
I am an HP Employee

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