Instant ink cartridge issue

[PietroJackson77]

Hi, 

Color cartridge have a problem. 

Printer ask me to replace or clean. I cleaned as assistance said but I won't replace because sent me with instant ink program. 

How i can have a new functionally cartridge? 

Thank you 

[Bob_Headrick]

The document here has information on contacting HP to get replacement Instant Ink cartridges.  Log into the HP Instant Ink site, the phone number (or chat option for some countries) will be listed in the lower right of the opening screen.

[PietroJackson77]

Instant ink don't send any cartridge until the error is not solved. 🤦🏻‍♂️

If they send me a new cartridge I replace it

[Bob_Headrick]

You will need to call HP at the number as found in the post above.  For Italy the number is listed in the lower right of the picture at the website here:  https://instantink.hpconnected.com/it/it/l/ 

[TEJ1602 · Accepted solution]

@PietroJackson77, Welcome to HP Support Community!

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[APack]

I had an hp office jet pro 8600.  I have used 950XL black cartridges before and am trying to use a new 950XL black cartridge now but the printer is telling me the cartridge is empty.  However I just removed the cartridge from it’s packaging and know it is full.  I tried another 950xl and same message????

[APack]

I had an hp office jet pro 8600.  I have used 950XL black cartridges before and am trying to use a new 950XL black cartridge now but the printer is telling me the cartridge is empty.  However I just removed the cartridge from it’s packaging and know it is full.  I tried another 950xl and same message????

[Jay_G24]

Hi @APack,

I'd like to help!

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know. 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!

[PietroJackson77]

I solved calling to the service. 

Quick and efficent. 

[Jay_G24]

I am glad the issue is resolved.

If you need further assistance feel free to reach out to us.

Have a great day ahead!

Please click “Accepted Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!