Instant ink cartridge problem

[DJ_AS]

I recently tried installing my first instant ink cartridge and it doesn't appear to be accepted by the printer. The printer states "Cartridge problem... remove and reinstall the cartridge..." etc. The PC software states that the cartridges are damaged or have failed. 

I have tried all the solutions listed here without success: https://support.hp.com/gb-en/product/hp-envy-photo-6200-all-in-one-printer-series/9073045/model/1731...

When I reinsert the old (empty) cartridge, the printer indicates that its empty but otherwise returns no errors. The fact that the above solutions made no difference, and the old cartdige is accepted ok, indicates to me that the issue lies with the new cartridge itself.

However, its not clear to me how I can get hold of a replacement cartridge from HP.  Its just the colour cartridge that I've tried BTW.

[asmita6658 · Accepted solution]

Hi @DJ_AS

Welcome to the HP Support Community. 

This looks like an issue with the ink cartridges. Appreciate you trying the steps.

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

Let me know. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[DJ_AS]

For the benefit of those reading the thread, this was resolved with a new cartridge, the original one being faulty. I hope this doesn't happen often as I like the idea of instant ink but i can't wait a week for a new cartridge every time I get a failed one.

[TomKelly]

My yellow cartridge was empty. I installed another one, which turned out to also be empty. Now I can't remove that cartridge. I've pushed it in repeatedly, but it doesn't pop out. I have a new cartridge ready to install.