• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .

‎04-30-2019 11:36 AM - last edited on ‎07-02-2019 03:46 AM by Retired

HP Recommended
Product: HP Envy 6234
Operating System: Microsoft Windows 10 (64-bit)

I recently tried installing my first instant ink cartridge and it doesn't appear to be accepted by the printer. The printer states "Cartridge problem... remove and reinstall the cartridge..." etc. The PC software states that the cartridges are damaged or have failed. 

 

I have tried all the solutions listed here without success: https://support.hp.com/gb-en/product/hp-envy-photo-6200-all-in-one-printer-series/9073045/model/1731...

 

When I reinsert the old (empty) cartridge, the printer indicates that its empty but otherwise returns no errors. The fact that the above solutions made no difference, and the old cartdige is accepted ok, indicates to me that the issue lies with the new cartridge itself.

 

However, its not clear to me how I can get hold of a replacement cartridge from HP.  Its just the colour cartridge that I've tried BTW.

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.