cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
DJ_AS
New member
2 1 0 0
Message 1 of 4
394
Flag Post

Solved!

Instant ink cartridge problem

HP Recommended
HP Envy 6234
Microsoft Windows 10 (64-bit)

I recently tried installing my first instant ink cartridge and it doesn't appear to be accepted by the printer. The printer states "Cartridge problem... remove and reinstall the cartridge..." etc. The PC software states that the cartridges are damaged or have failed. 

 

I have tried all the solutions listed here without success: https://support.hp.com/gb-en/product/hp-envy-photo-6200-all-in-one-printer-series/9073045/model/1731...

 

When I reinsert the old (empty) cartridge, the printer indicates that its empty but otherwise returns no errors. The fact that the above solutions made no difference, and the old cartdige is accepted ok, indicates to me that the issue lies with the new cartridge itself.

 

However, its not clear to me how I can get hold of a replacement cartridge from HP.  Its just the colour cartridge that I've tried BTW.

3 REPLIES 3
asmita6658
HP Support Agent
HP Support Agent
14,452 14,454 1,431 1,708
Message 2 of 4
Flag Post
HP Recommended

Hi @DJ_AS

 

Welcome to the HP Support Community. 

 

This looks like an issue with the ink cartridges. Appreciate you trying the steps.

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

DJ_AS
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

For the benefit of those reading the thread, this was resolved with a new cartridge, the original one being faulty. I hope this doesn't happen often as I like the idea of instant ink but i can't wait a week for a new cartridge every time I get a failed one.

0 Kudos
Tags (1)
TomKelly
New member
3 1 0 0
Message 4 of 4
Flag Post
HP Recommended

My yellow cartridge was empty. I installed another one, which turned out to also be empty. Now I can't remove that cartridge. I've pushed it in repeatedly, but it doesn't pop out. I have a new cartridge ready to install.

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation