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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Carolyn33
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Instant ink cartridge will not work

HP Recommended
Envy Photo 7855 All-in-One
macOS 10.12 Sierra

The black Instant Ink cartridge will not function. The error message instructs me to remove and reinstall the cartridge, which I have done (multiple times). I have unplugged and restarted the printer. I have cleaned the contacts on the cartridge and inside the printer with distilled water, as instructed. I have updated the firmware. Same error message: "Remove and reinstall the indicated [black] cartridge." The printer is two years old and out of warranty, so no help from HP.

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Carolyn33
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HP Recommended

Addendum: the error message on the computer screen reads "Cartridge Problem:

Black [K]

Cartridges listed above are damaged or have failed.
Remove them and replace with new cartridges.

For problems with cartridges obtained from HP Instant Ink, please contact HP Instant Ink Support Online."

Since this is an Instant Ink cartridge, I think HP should take responsibility for its failure, but the indication on the website is that the problem has to be fixed BEFORE I can get any more from Instant Ink. This seems like a Catch-22.

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TEJ1602
HP Support Agent
HP Support Agent
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HP Recommended

@Carolyn33, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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